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In the early days of the pandemic, restaurants had to close their cafeterias due to local or national regulations aimed at curbing the spread of the coronavirus. Most of these restrictions have been lifted, but the dining rooms of thousands of restaurants are not yet available to customers. Closing is taking place at a crucial moment when the restaurant is rethinking the format and moving to a design that prioritizes offsite dining. This means that when you get out of a pandemic, the cafeteria can look very different. Some restaurants have pointed to the continued outbreak of COVID-19 as a reason to keep the cafeteria closed. At McDonald’s US store, “about 3,000 dining rooms remain closed in high-risk COVID areas to continue to prioritize customer health and safety,” CFO Kevin Ozan said in late October analyst call. I mentioned in. Closed due to lack of staff. According to the National Restaurant Association, restaurants and bars were short of about 800,000 jobs as of October, compared to February 2020 before the pandemic. It may take some time for employment to return to pre-pandemic levels. Workers are still fleeing the industry. According to the Bureau of Labor Statistics, smoking cessation rates for accommodation and food services reached 6.6% in September, more than double the overall average of 3%. At Restaurant Brands International, owner of Burger King, Popeyes and Tim Hortons, staffing challenges CEO Jose Cil said on a phone call in October that about 40% of restaurants only open for off-site options such as takeaway, delivery and drive-through. Said that. “Our dining room is often closed due to some of these staffing issues,” he said. Some decide to close the dining room while it remains open for drive-through or mobile ordering and pickup. Due to this challenge, some restaurants that previously opened most of the dining room now reverse the course. For example, Wendy’s had about 95% of its location fully open in the second quarter, CEO Todd Penegor said in an analyst call in November. However, in the third quarter, staffing issues reduced this number to 85%. Keeping the dining room closed may not have much of an impact at this time. “Sales are below pre-pandemic levels at restaurants that have reopened their dining rooms, front counters and kiosks,” McDonald’s said. “Recently, drive-through is everything.” Most of our sales are now through drive-through, “said Credit Suisse restaurant analyst Lauren Silberman. That’s why restaurants with less staff prioritize drive-through over opening a dining room, she says. The restaurant is confident that interest in drive-through and other off-site options will continue. “The transition to more convenient models will continue,” Silberman said in the fast food and fast casual chain. Fast food chains, which have always provided drive-throughs, have doubled their options and sometimes reduced their diet. Space to do so. Last year, Burger King announced the design of a new restaurant with more drive-through lanes and walk-up windows that customers can order. One prototype has no indoor dining options. Earlier this year, Taco Bell announced that it would expand the remodeling of its restaurant, Go Mobile, with dual drive-throughs and a small dining room. Others are testing more options to reduce the need to interact with staff. Last year, Starbucks shared plans to open more stores with drive-through and pickup locations to emphasize convenience, and opened a concept store with Amazon Go in New York City. At this store, customers are billed for light meals and meals without paying a barista. And some restaurants are looking to drive-throughs and other formats for the first time. For example, Shake Shack has launched its first drive-through this year and plans to add another 10 by next year. Known for its Chicago-style hot dogs, Portillo’s plans to open its first pickup-only location (three drive-through lanes) next year. Jordan Valinsky of CNN Business contributed to this report.

In the early days of the pandemic, restaurants had to close their cafeterias due to local or national regulations aimed at curbing the spread of the coronavirus. Most of these restrictions have been lifted, but the dining rooms of thousands of restaurants are not yet available to customers.

The closure is happening at a crucial moment when restaurants are rethinking the format and moving to a design that prioritizes offsite dining. This means that when we finally get out of the pandemic, the dining room can look very different.

Some restaurants have pointed to the continued outbreak of COVID-19 as a reason to keep the cafeteria closed. At McDonald’s US store, “We continue to prioritize the health and safety of our customers, so about 3,000 dining rooms remain closed in high-risk COVID areas,” said CFO Kevin Ozan in late October. I mentioned in the list call.

Others continued to close the cafeteria due to a shortage of staff. According to the National Restaurant Association, restaurants and bars were short of about 800,000 jobs as of October, compared to February 2020 before the pandemic. It may take some time for employment to return to pre-pandemic levels. Workers are still fleeing the industry. According to the Bureau of Labor Statistics, smoking cessation rates in the accommodation and food service industries reached 6.6% in September, more than double the overall average of 3%.

At Restaurant Brands International, owner of Burger King, Popeyes and Tim Hortons, due to staffing challenges, about 40% of restaurants are open only for off-site options such as takeaway, delivery and drive-through, CEO Josesil said. Said on the phone in October. ..

“Our dining room is often closed due to some of these staffing challenges,” he said.

Starbucks is left to the local operator to decide how to operate the store, spokeswoman Jolly Mendes said. Some decide to close the dining room while it remains open for drive-through or mobile ordering and pickup.

Due to the challenge, some restaurants that previously opened most of the dining room now reverse the course. For example, Wendy’s had about 95% of its location fully open in the second quarter, CEO Todd Penegor said in an analyst call in November. However, in the third quarter, due to staffing issues, that number dropped to 85%.

Keeping the dining room closed may not have much of an impact for now.

At McDonald’s, “At restaurants that have reopened their dining rooms, front counter and kiosk sales are below pre-pandemic levels,” CFO Ozan said on the phone. Nowadays, drive-through is everything.

Credit Suisse restaurant analyst Lauren Silberman said: As a result, she said, less-staffed restaurants prioritize drive-through over opening a dining room.

The restaurant is also confident that interest in drive-through and other off-site options will continue.

Small store, big drive-through

“There will be more shifts to more convenient models,” Silberman said in the fast food and fast casual chain.

Fast food chains that have always provided drive-throughs have doubled their options, which can lead to smaller dining spaces. Last year, Burger King announced the design of a new restaurant with more drive-through lanes and walk-up windows that customers can order. One prototype has no indoor dining options. Earlier this year, Taco Bell announced that it would expand the remodeling of its restaurant, Go Mobile, with dual drive-throughs and a small dining room.

Others are testing more options that reduce the need to interact with staff. Last year, Starbucks shared plans to open more stores with drive-through and pickup locations to emphasize convenience, and opened a concept store with Amazon Go in New York City. At this store, customers are billed for light meals and meals without paying a barista.

And some restaurants are looking to drive-throughs and other formats for the first time. For example, Shake Shack has launched its first drive-through this year and plans to add another 10 by next year. Known for its Chicago-style hot dogs, Portillo’s plans to open its first pickup-only location (three drive-through lanes) next year.

— Jordan Valinsky of CNN Business contributed to this report.

Why thousands of restaurants are open, but you’re not allowed inside Source link Why thousands of restaurants are open, but you’re not allowed inside

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