UK Launches Aviation Charter to Address Airport Disruption

by cloudnewsmag
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LONDON (Reuters) – The British government launched an “Aviation Passenger Charter” on Sunday to help passengers know their rights if they are faced with problems at airports after the widespread disruption seen this year.

The new charter will help passengers know what to do if they are confronted by cancellations, delays or missing baggage, the government said, with guidance on how to complain if they feel they have been treated unfairly.

“Passengers deserve reliable services, and to be properly compensated if things don’t go to plan, and the chaotic scenes we’ve seen at airports are unacceptable,” transport minister Grant Shapps said.

Last month, the government published a 22-point support plan to avoid further disruption, including telling airlines to run “realistic” summer schedules and promising to speed up security checks. It said these were now being processed in “record time”.

In a sign of the problems, London’s Heathrow Airport this week asked airlines to stop selling tickets for summer departures and capped the number of passengers flying from Britain’s busiest hub at 100,000 a day.

Copyright 2022 Thomson Reuters.

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